Terms and Conditions

Terms and Conditions for product sales:

All sales are subject to and expressly conditional upon the terms and conditions contained herein, and upon customer’s assent hereto. These terms and conditions will be binding with LAVAL LAB unless agreed in writing, and signed, by an officer of LAVAL LAB.

Product specifications described in the web page: Product specifications are subject to change without prior notice. It is the sole responsibility of the customer to check accuracy before ordering.

Opening an account: New customers agree to complete, sign and submit the credit application form; including bank references and 3 suppliers (excluding freight, packaging and printing companies). LAVAL LAB’s credit department will analyse the information and will contact the customer with its final decision. All confidential information received will be used to determine a credit score for credit purposes only, and will not be sold to any rating agency. The customer agrees to inform LAVAL LAB of any major modifications and /or events foreseen that could have a negative impact on future payments.

Payment Terms:

Our terms of sale on approved credit are Net 30 days, no discount. Payment made in currency of sale.

For credit card orders (Canada and United States only), payment for goods with the order and shipping charged prior to Expediting the order, unless a quote for shipping was included. Information such as the name on the card, the account holders complete address and phone number, the expiration date and the security digits, will be required to complete the transaction. This information will be disclosed to a third party such as Visa or MasterCard for payment processing only. No information related to credit cards is stored in LAVAL LAB’s server.

For International orders, payment terms are Wire Transfer with the purchase order, made in the currency of the order, international bank fees at the cost of the buyer.

Shipping Terms:

All orders ship EXW our dock, Laval, Québec, Canada. All import taxes, duties, etc are the responsibility of the importer.

If you use our freight company, insurance covering the entire value of the goods purchased will be added to the freight charges. If you want to use your own freight company, you must advise us at the time of the order and include the account number, import agent, and value to be insured.

Ordering and delivery:  All orders when accepted are not subject to cancellation on special orders. Delivery dates are approximate. LAVAL LAB shall not be liable for any loss or damage due to the delay or failure to make a delivery, when it caused by: back-order from the manufacturer, by fire, flood, lock-out, strikes, any labour dispute, restrictions and customs auditing, or any matter beyond LAVAL LAB’s control. Customer must have adequate facilities to receive the goods.

Inspection of goods received: The inspection of the goods must be done when you receive the boxes. If any damage is noticed, accept the shipment only after the driver has noted the damage on the delivery receipt. The claim for damaged goods must be made with the carrier. For any product missing when unpacking, please contact LAVAL LAB directly. LAVAL LAB reserves the right to refuse damage and short-shipped claims if orders have not been verified within a reasonable time frame after receipt.

Product return: All returns must be authorized without any exception. Contact LAVAL LAB to receive instructions and a return authorization number before any returns. Any return received without approval will be refused. All returns are subject to a restocking charge. In the case of returned goods which are not caused by an error from LAVAL LAB, the customer shall bear all transportation costs related to the returned product.

Products not authorized for return include:

  • Chemical products and reagents;
  • Laboratory apparatus or instruments that have been used, or not in the original packaging or don’t have the operating manual;
  • Products purchased on special order;
  • Products with an expired shelf life.

Warranties:  All our products are guaranteed for 1 year, starting from the date of the invoice. LAVAL LAB cannot substitute any guarantee as determined by the manufacturer. The responsibility of LAVAL LAB under the guarantee is limited to the product unless it has been misused or has been modified. All repairs under guarantee will be performed at our office in Laval, Quebec, Canada. Customer shall bear all transportation costs related to the return of the product.

In no event shall LAVALLAB , have any obligation or liability for any exemplary, punitive, incidental, indirect, special or consequential damages, or loss of profits, use or goodwill, whether bases on contact, tort ( including negligence), strict liability, or any other theory or form of action, even if such party has been advised of the possibility thereof, the total liability of  LAVALLAB (including its subcontractors and agents),if any, for damages relating to any products sold under this agreement shall be limited to the price paid for such product(s) and the total liability of LAVALLAB ( including its subcontractors and agents),is any, for damages relating to any services provided under this agreement shall be limited to the fees paid for the service giving rise to such claim.

Sales Tax / Goods and service Tax  / Harmonized sales Tax:  Sales tax on the invoice will be added based on the delivery address of the goods, if applicable. If you are exempt from sales taxes, please provide the proper documentation at the time of ordering.

Responsibility:  All our products are supplied for laboratory use only, domestic or therapeutic use is strictly prohibited. LAVALLAB considers that only individuals trained and fully qualified can handle the product according the actual regulations. Customers are responsible for the handling, storage and safe use of these products.

General information:  LAVAL LAB web site is for a general audience and does not knowingly collect information from children. This web site is not directed to children.

Modification:  Product specifications are subject to change without prior notice. LAVALLAB can modify terms and conditions of product sales at any time.

Trademarks:  LAVAL LAB inc., is a registered trademark. Products and company names mentioned in this website may constitute trade name and / or trademarks of third parties .These names and trademarks belong to their respective owners.

Governing Law:  LAVAL LAB inc, a corporation governed by the laws of the Province of Quebec, Canada

Copyright:  Copyright © 2017 LAVAL LAB inc., All rights reserved.